As a visitor to our website, your trust is our most important asset. We take the protection and proper use of your personal information seriously and are committed to protecting your personal information in our possession.
Welcome to the Hopeful Monsters website. In order to preserve your trust, we want you to understand what personally identifiable or personal information we may collect from you when you visit our website, how we use such information, and the choices you have regarding our use of this information.
In this policy, the words “we”, “our”, and “us” refer to Hopeful Monsters, and the phrases “personally identifiable information” or “personal information” mean any information by which you can be identified or contacted, such as your name (first and last), address (city, state, postcode), e-mail address, telephone number, etc.
We are a registered company operating in Australia. Our ABN is 52 116 184 331. Our registered office is located at 20-40 Meagher St, Chippendale NSW 2008.
We are strongly committed to protecting your privacy when you interact with us. This notice covers information that may or may not identify you.
We understand that all users of our website are quite rightly concerned about how information collected on them will be used. Our policy is both specific and strict. It complies with Australian law and with the laws of all jurisdictions of which we are aware. If you believe our policy falls short of your expectations or that we are failing to abide by our policy, please contact us immediately.
This policy is non-negotiable. Should one or more of the items below not meet your expectations then your only recourse is to leave our website.
Except as set out below, we do not share, sell, or disclose to a third party, any personally identifiable information collected on the website.
Here is a list of the information we collect from you; either through our website or from receipt of direct communication from you, and why it is necessary to collect it:
Such as your name and contact details. This information is used:
1.1. to provide you with the services which you request;
1.2. for verifying your identity for security purposes;
1.3. for marketing our services and products;
1.4. information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service.
When we obtain information from you specifically to enable you to buy a service offered on our website by some other person, we assume that in giving us your information, you are also giving us permission to pass it to the relevant person.
Domain names and email address are recognised by our servers and the pages that you visit are recorded. We shall not under any circumstances divulge your e-mail address to any person who is not an employee or contractor of ours and who does not need to know, either generally or specifically. This information is used:
3.1. to correspond with you or deal with you as you expect.
3.2. in a collective way not referable to any particular individual, for the purpose of quality control and improvement of our site;
3.3. to send you news about the services to which you have signed up;
3.4. to tell you about other of our services or services of sister websites.
Information you send to us by posting to a forum or blog is stored on our servers. We do not specifically use that information except to allow it to be read, but we reserve a right to use it in any way we decide.
We may use software embedded in our website (such as JavaScript) to collect information about which pages you view and how you reach them, what you do when you visit a page, the length of time you remain on the page, and how we perform in providing content to you. In some cases, this data may be used to associate such information with an identifiable person.
This includes all information given to us in the course of your business and ours, such as information you give us in your capacity as our client. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect you to reciprocate this policy.
We keep information which forms part of our business record for minimum of six years. That is because we may need it in some way to support a claim or defence in court. That is also the period within which our tax collecting authorities may demand to know it.
Our website uses “cookie” technology. We use cookies to distinguish you from other visitors, track your IP address and usage of our site, and to identify the name of the Website from which you linked to Hopeful Monsters. This information is used to help us serve you better by improving our website design, as well as our services. We do not otherwise track any information about your use of other websites. Non-personally identifiable information obtained through cookies may be shared with or obtained by service providers on our behalf. More information is available under Third-Party Advertising Partners.
A cookie is a small data file that is placed on the hard drive of your computer when you visit a website. A “session cookie” expires immediately when you end your session (i.e., close your browser). A “persistent cookie” stores information on the hard drive so when you end your session and return to the same website at a later date, the cookie information is still available. A web beacon is a small string of code that represents a clear graphic image and is used in conjunction with a cookie.
When you visit our website, we may use both a session and a persistent cookie. This Hopeful Monsters-placed cookie may contain information (such as a unique user ID) that is used to track your usage of our website and in some cases, your e-mail address. Your e-mail address is only saved in this Hopeful Monsters-placed cookie if you register with us.
If you register with us, this Hopeful Monsters-placed cookie allows us to recognise you when you return to our website and provides you with access to your account information. If you save your information or order from us, we may also use cookies to monitor and maintain information about your use of our website. If you have not saved your information or ordered from us, we may monitor and maintain information about your use of our website in a manner that does not identify you.
You can disable cookies at any time by using your browser options; however, if you turn off cookies, we will not be able to track your order or enable you to make a purchase from our website. In addition, we will not be able to recognise you as a registered user to allow you access to your account information.
If you send us information in connection with a job application, we may keep it for up to three years in case we decide to contact you at a later date.
If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for six years before destroying or deleting it.
If you provide information to us with a view to it being read, copied, downloaded or used by other people, we accept no responsibility for what that third party may do with it. It is up to you to satisfy yourself about the privacy level of every person who might see your information. If it is available to the entire World, you have no control whatever as to how it is used.
Although we do not disclose your personal information to any third party (except as set out in this notice), we do receive data which is indirectly made up of your personal information, from software services. No such information is identifiable to you.
This is information given to us by you in your capacity as an affiliate of us or a client of ours. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect any affiliate to agree to reciprocate this policy. As an exception to this, we have the right to disclose your first name and URL of your affiliate connection to other affiliates and to any other person or organisation, on and off site. The reason is solely to enable us to mention winners and others whose performance as an affiliate is in some way outstanding.
We do not deliberately market to children, nor do we sell products or services for purchase by children. If you are under 18, you may use our site only with consent from a parent or guardian.
We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
You may update your personally identifiable information that we hold about you, by contacting us at the address below. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.
Except as specified above, we do not rent, sell or otherwise disclose any of your information to any person outside our business.
Our website is hosted in Australia. Accordingly, data obtained within Australia may be “processed” outside Australia and data obtained in any other country may be processed within or outside that country.
This confidentiality policy has been compiled so as to comply with the law of every jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your country, we should like to hear from you, but ultimately it is your choice as to whether you wish to use our website.
If you wish us to remove personally identifiable information from our website, you may contact us. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.
As we plan to ensure our privacy policy remains current, this policy is subject to change. You may wish to return periodically to review our privacy policy.
If you have any questions regarding the privacy policy, please contact us.
